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Managed IT & Digital Support

Proactive Digital Support So You Can Focus on Your Business

I provide ongoing managed IT and WordPress support — monitoring, securing, and maintaining your digital infrastructure so you never have to worry about downtime, security breaches, or technical emergencies.

  • 24/7 uptime monitoring
  • Daily automated backups
  • Rapid response guarantee
  • No lock-in contracts
99.9% Target uptime guarantee
4hr Max response time
30min Emergency response
Daily Automated backups

Complete Digital Infrastructure Management

Everything your business needs to stay secure, fast, and online — managed proactively by a senior specialist.

WordPress Maintenance & Updates

Regular WordPress core, theme, and plugin updates with compatibility testing — keeping your site secure and running optimally.

  • Monthly core updates
  • Plugin compatibility testing
  • Theme updates & checks
  • PHP version management
Protect My Site

Security Monitoring & Hardening

Proactive security monitoring, malware scanning, and WordPress hardening to prevent attacks before they happen.

  • Daily malware scanning
  • Firewall configuration
  • Login protection (2FA)
  • SSL certificate management
Secure My Site

Automated Backups & Recovery

Daily off-site backups with tested restoration procedures — so if anything goes wrong, you are back online within hours.

  • Daily off-site backups
  • Backup verification
  • One-click restoration
  • 30-day retention
Back Up My Site

Performance Monitoring & Optimisation

Continuous speed monitoring and optimisation to maintain top Core Web Vitals scores and a great user experience.

  • Page speed monitoring
  • Core Web Vitals tracking
  • Image optimisation
  • Caching management
Speed Up My Site

Uptime Monitoring & Alerts

24/7 uptime monitoring with immediate alerts and rapid response if your site goes down — minimising lost revenue.

  • 60-second check intervals
  • Instant downtime alerts
  • Response time tracking
  • Monthly uptime reports
Monitor My Uptime

Technical Support & Development

Ongoing technical support for content updates, functionality tweaks, and small development tasks — with fast turnaround.

  • Content updates
  • Bug fixes
  • Feature additions
  • Email & WhatsApp support
Get Support

Digital Support Plans

Simple, transparent monthly plans. No surprise bills, no lock-in contracts.

For Small Businesses

Essential Care

From £150/mo

Rolling monthly · Cancel anytime

  • WordPress maintenance
  • Security monitoring
  • Daily backups
  • Email support

What's included:

  • Monthly WordPress updates
  • Daily automated backups (30-day retention)
  • Basic security scanning
  • Uptime monitoring
  • SSL certificate monitoring
  • Monthly health report
  • 1 hour support/month included
Get Started

For Established Businesses

Premium Care

From £550/mo

Rolling monthly · Dedicated support

  • Dedicated IT support
  • Development hours included
  • Strategic digital consultancy
  • 8 hours support/month

Everything in Business Care, PLUS:

  • 8 hours development/support time
  • Quarterly strategy review
  • New feature development
  • Multi-site management
  • Staging environment management
  • Monthly strategy call
  • Dedicated phone line
Get Started

Why Businesses Trust Me with Their Digital Infrastructure

Proactive, Not Reactive

I monitor your site 24/7 and fix issues before they become emergencies. Most problems are resolved before you are even aware of them.

Developer & SEO Combined

Unlike typical IT support providers, I understand both the technical and marketing dimensions of your website — ensuring every update supports your growth goals.

No Ticket Queues

When you contact me, you speak directly with the specialist. No call centres, no ticket systems, no waiting days for a response.

Transparent Pricing

Fixed monthly fees with no hidden costs. Additional development work is quoted upfront and approved before work begins.

UK Business Hours + Emergency Cover

Standard support Monday–Friday 9am–5pm GMT, with emergency response for critical issues (site down, security breach) within 30 minutes.

Aviation-Grade Reliability

Having worked in global aviation where system reliability is critical, I bring the same standard of dependability to your digital infrastructure.

Managed IT Support FAQs

What does managed WordPress support include?
It includes regular updates to WordPress core, plugins, and themes with compatibility testing; daily automated backups with 30-day retention; security monitoring and malware scanning; uptime monitoring with alerts; SSL management; and monthly performance health reports.
What happens if my site gets hacked?
On Business and Premium Care plans, site hacks are covered as an emergency — I respond within 30 minutes, isolate the issue, clean the malware, restore from backup if needed, and implement additional hardening to prevent recurrence.
Can you support sites hosted on any provider?
Yes. I can manage WordPress sites on any hosting provider including SiteGround, WP Engine, Kinsta, cPanel-based hosts, and cloud hosting (DigitalOcean, AWS). I can also help migrate you to better hosting if needed.
What is your response time guarantee?
Standard support requests: within 4 business hours (Mon–Fri 9am–5pm GMT). Emergency issues (site down, security breach): within 30 minutes, any day.
Can I add extra development hours beyond my plan allowance?
Yes. Additional hours are available at a reduced rate for clients on a support plan (typically £75–100/hour depending on task complexity).
Do you support non-WordPress platforms?
My primary specialism is WordPress, but I also provide general web hosting support, DNS management, email configuration, and basic support for other PHP-based platforms.
What information do I need to provide to get started?
I will need: WordPress admin access, hosting control panel access, domain registrar login (for DNS management), and any existing backup solution details. I handle everything from there, and you retain all access at all times.

What Clients Say About My IT Support

✓ Client Story
"Amanuel redesigned our website and managed our SEO and ads with precision. We noticed stronger online visibility, more inquiries from international travelers, and a smoother booking process. Excellent communication throughout."
Amanuel Assefa CEO, Aman Ethiopia Tours
✓ Client Story
"The website build was clean, modern, and optimized from day one. The SEO and paid ads helped us reach targeted audiences and grow our online presence. Very reliable and efficient service delivery."
Kiros Zeray Mehari CEO, Lucy Ethiopia Tours
✓ Client Story
"Our new website looks professional, loads fast, and represents our brand clearly. The redesign improved customer engagement and made it easier for guests to explore our tours and accommodation. Highly recommended work."
Molla Kassaw Owner, Hilltop Lodge Lalibela

Stop Worrying About Your Website — Let Me Handle It

Get a free digital support consultation. I will review your current setup and tell you exactly what needs fixing.